Return & Refund Policy
At Giftify-3D, we aim to provide high-quality 3D printed products, personalized gifts, devotional sculptures, and custom printing services. Since many of our products are made-to-order or personalized, the following Return & Refund Policy applies.
1. General Return Policy
Products that are customized, personalized, or made-to-order are generally not eligible for return or exchange unless they are received damaged, defective, or significantly different from the confirmed order.
For standard, non-customized products, returns may be accepted subject to the product’s condition and the applicable return eligibility.
2. Customized & Personalized Products
Customized products include:
- Custom 3D figures and miniatures
- Personalized gifts
- Photo-based products
- Custom name products
- Custom sculptures
- Custom keychains
- Custom wedding products
- Custom corporate products
- Products created from customer-uploaded 3D models or designs
Once production has started, customized orders generally cannot be cancelled, returned, or exchanged because they are created specifically for the customer.
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
Please provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging
- A short description of the issue
After reviewing the claim, we may offer a replacement, repair, or refund, as applicable.
4. Incorrect or Defective Products
If you receive:
- A wrong product
- A product with a manufacturing/printing defect
- A product substantially different from the confirmed customization
please contact us with the order details and supporting photographs.
After verification, we may arrange a replacement or refund as appropriate.
5. Return Conditions
Where a return is approved, the product must generally:
- Be unused and in its original condition.
- Include the original packaging and accessories, where applicable.
- Not have been damaged due to customer handling or misuse.
- Be returned within the specified return period communicated by our support team.
Customized products may be excluded from these conditions unless the issue is due to damage, defect, or an error on our part.
6. Non-Returnable Products
The following may generally not be eligible for return or exchange:
- Personalized products
- Custom 3D printed figures
- Custom sculptures
- Photo-based products
- Products made from customer-uploaded models
- Custom name plates and gifts
- Custom corporate products
- Custom wedding and return gifts
- Products that have been altered or damaged after delivery
7. Cancellation Policy
Orders may be cancelled before production or customization has started, subject to our confirmation.
Once a custom or personalized order has entered production, cancellation may not be possible.
For standard products, cancellation eligibility will depend on the order’s production and shipping status.
8. Refunds
If a refund is approved, the refund amount and method will depend on the reason for the refund and the applicable payment method.
Approved refunds will generally be processed to the original payment method or through another suitable method agreed with the customer.
The time taken for the refund to appear in the customer’s account may depend on the payment provider or bank.
9. Shipping Charges
Original shipping charges may not be refundable unless the return or refund is due to an error, defect, or issue attributable to us.
If a return is approved because the product is defective, damaged, or incorrectly supplied, the applicable return shipping arrangements will be communicated by our support team.
10. Refunds for Custom 3D Printing
For custom 3D printing services, refunds may be considered if we are unable to produce the confirmed order due to an issue on our side.
If a customer provides an incorrect, incomplete, corrupted, or unsuitable model/file, additional costs or limitations may apply. We may contact the customer to resolve the issue before production.
11. Failed Delivery or Incorrect Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
If an order is returned because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.
12. How to Request a Return or Refund
To request a return, replacement, or refund, contact us with:
Order Number:
Customer Name:
Phone Number:
Email:
Reason for Request:
Photos/Videos (if applicable):
Our team will review the request and communicate the next steps.
13. Policy Changes
We reserve the right to update this Return & Refund Policy when necessary. Any updated policy will be published on this page with the revised effective date.
14. Contact Us
For return, replacement, cancellation, or refund-related queries, please contact us:
[Company Name]
Address: [Complete Business Address]
Phone: [Phone Number]
WhatsApp: [WhatsApp Number]
Email: [Email Address]
Website: [Website URL]
Business Hours: [Business Hours]
For Return & Refund Requests:
Please mention your Order Number when contacting our support team so that we can process your request efficiently.
