Privacy Policy

At Giftify-3D, we respect your privacy and are committed to protecting the personal information you provide while using our website, purchasing products, or requesting custom 3D printing services.

This Privacy Policy explains how we collect, use, store, and protect your information. It is intended to provide clear information about our data practices and should be reviewed alongside applicable Indian data-protection requirements.

1. Information We Collect

When you use our website, place an order, or contact us, we may collect:

Name
Mobile number
Email address
Billing and shipping address
Order and transaction details
Product preferences and customization details
Photos, images, 3D models, logos, names, text, or other files uploaded for customization
Information provided through contact, enquiry, WhatsApp, or customer-support forms
Technical information such as IP address, browser type, device information, and website usage data

We only seek information that is reasonably necessary for the relevant service or purpose.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.
Provide customized and personalized products.
Review uploaded photos, models, and designs for production.
Communicate with you regarding orders and enquiries.
Provide customer support.
Process payments and facilitate shipping.
Improve our products, services, and website.
Prevent fraudulent or unauthorized activities.
Send promotional communications where permitted and where applicable consent has been obtained.
Meet legal, regulatory, accounting, and business requirements.

3. Customization Files and Photos

For personalized products and custom 3D printing, you may upload photos, 3D models, logos, artwork, or other files.

These files may be accessed by authorized members of our team or service providers when necessary to review, prepare, manufacture, or fulfil your order.

Customers should not upload sensitive personal information or files that they do not have permission to use.

4. Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

We do not intend to store complete card, UPI, banking, or other sensitive payment credentials on our website unless specifically required and lawfully permitted.

Payment information may be processed directly by the applicable payment service provider according to its own privacy policy and security practices.

5. Shipping & Delivery

To fulfil an order, we may share necessary information such as your name, phone number, and delivery address with shipping and logistics partners.

Only information reasonably required for delivery and related services will be shared.

6. Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning properly.
Remember user preferences.
Improve website performance.
Understand website usage.
Support relevant website features and analytics.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Sharing of Information

We may share relevant information with trusted third parties when necessary to provide our services, including:

Payment service providers
Shipping and logistics providers
Website hosting and technical service providers
Analytics or website-support services
Customer-support service providers
Professional advisers or authorities where required by law

We do not intend to sell or rent your personal information to third parties for their independent marketing purposes.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, business records, legal obligations, dispute resolution, and legitimate business requirements.

When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal requirements.

10. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal data, including the ability to request information about the personal data we process, request correction of inaccurate information, withdraw consent where processing is based on consent, and request deletion where applicable.

Requests can be made using the contact details provided below. Where consent is the basis for processing, applicable Indian data-protection law provides for withdrawal of consent, subject to legal requirements and consequences applicable to the relevant processing.

11. Children’s Privacy

Our website is not specifically intended for children. We do not knowingly request personal information from children where such collection is not permitted by applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

13. Marketing Communications

If you have provided appropriate consent, we may contact you regarding new products, offers, promotions, or services.

You may request to stop receiving promotional communications at any time through the available unsubscribe or contact options.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this page with the revised effective date.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy preferences, please contact us:

[Company Name]
Address: [Complete Business Address]
Phone: [Phone Number]
WhatsApp: [WhatsApp Number]
Email: [Email Address]
Website: [Website URL]
Business Hours: [Business Hours]

For Privacy & Data Requests:
Please contact us using the email address or phone number above and mention “Privacy Request” in your communication.